Returns and Product Warranty

Return Policy

We stand behind our products and want you to be satisfied with them. We'll always do our best to take care of you —our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well. If your purchase isn’t right in some way, we’ll work to fix it.

Our return policy is simple: Try it for 30 days. If you’re not happy with it, for whatever reason, return it within 45 days, in ‘as new’ condition and original packaging, for a full refund, with the return shipping cost on us.

How to Make a Return

To make a return login and visit your Account page on www.pacelinepodium.com, click on “Order History’ and select the appropriate order, click ‘Returns’ and complete the web form to let us know which product(s) you’ll be returning. Once complete, print a copy of the return slip to enclose in your returns package. The web form will have a place for you to tell us why you’re returning the product and we’d appreciate any feedback so that we can improve the experience!

Or

Email us at customerservice@pacelinedesigns.com putting your order number in the Subject line. Provide your pick-up address, we’ll reply with a Return Merchandise Authorization (RMA) number and return slip, print and put the slip in your package and have your return packaged and ready for pick-up, and we’ll arrange for a courier to come and get it. The Return Slip will have a place for you to tell us why you’re returning the product and we’d appreciate any feedback so that we can improve the experience!

Limited Warranty

Quite simply, we’ll stand behind our product for a decade! But since we’re obligated to formalize our commitment, here’s the ‘legal’ version of the warranty:

Paceline Designs, Inc. (Paceline) warrants to the original purchaser that your Paceline product shall be free from defects in material or workmanship for a period of ten (10) years from the original date of purchase by a consumer (“Warranty Period’). If a material or workmanship defect arises with any Paceline product, and a valid claim is received within the Warranty period, Paceline will (1) repair the product using new or refurbished parts or (2) provide new or refurbished replacement parts to the consumer or (3) replace the product with a new Paceline product of identical or similar function. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Paceline itself or through its authorized reseller or agent, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

Paceline is not responsible for damage arising from failure to follow instructions related to our products’ use or the negligent use of our products.

How to Obtain Warranty Service

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Paceline. In accordance with applicable law, Paceline may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. For specific instructions on how to obtain warranty service on your product, email us at customerservice@pacelinedesigns.com.

Exclusions and Limitations

This Limited Warranty applies only to the product manufactured by or for Paceline that can be identified by the "Paceline" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any non-Paceline products used in conjunction with a Paceline product.

This warranty does not apply to a product or part of the product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of Paceline. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non-Paceline products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Paceline or with improper voltage or power supply; or (d) to damage caused by service performed by anyone who is not a representative of Paceline.

You understand and agree that Paceline has no liability for any damage or destruction to consumer electronics devices or other personal property that may be used in conjunction with Paceline products, including, without limitation, laptops, cellular phones, or other handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire aggregate liability of Paceline and any of its resellers or agents shall be limited to the amount actually paid by you for the Paceline product giving rise to liability.

No Paceline reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Implied Warranties

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Limitation of Damages

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, PACELINE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR INCOME, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF PACELINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Governing Law

This Limited Warranty shall be governed by the laws of the Province of Alberta, Canada, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.